DISTINGUISHING FEATURES OF THE CLASS: This is a paraprofessional position which
involves the performance of supportive service functions associated with the implementation,
maintenance, and delivery of departmental programs. Work is carried out in accordance with
established guidelines. The purpose of the class is to relieve the professional staff of more
routine duties. The incumbent of this position receives direct supervision from a higher-level
professional with some leeway for independent judgment in routine matters. Performs
related work as required.
TYPICAL WORK ACTIVITIES: (Illustrative only)
Maintains contact with clients and assists in providing counseling and/or paraprofessional
services to assist clients enrolled in or engaged with departmental services;
Provide Caseworkers and other professional staff with information gathered during visits
with clients;
Provides or facilitates transportation of clients and family members to and from a variety of
appointments, programs and/or services;
Prepares progress reports and summaries;
Assists in development and coordination of department specific programing and/or plans;
Performs a variety of related activities as required.
When Assigned to Department of Social Services:
Interviews clients and their families to gather information, making home and/or office visits
when necessary;
Assists in studying background of referred children, securing information from multiple
sources;
Identifies client needs and makes referrals, advising clients of available services and related
requirements;
Arranges for foster home or residential placement services;
Assists agency staff to streamline the application process;
Assists staff with the inputting and /or encoding of computer data;
Reviews WMS data and authorizes limited services;
May issue required decision notices for emergency assistance or immediate needs
determination;
May attend, appear at, or testify during legal proceedings.
When assigned to Youth Services:
Encourages participation and promotes development of youth and adolescents by guiding
them, under the auspices of a higher-level professional, through program activities
of the agency;
Maintains information on community resources which can be utilized to enhance program
activities;
Works with private, voluntary and other public agencies to help identify the availability of
related community services for youth and adolescents;
Assists staff with the inputting and /or encoding of computer data.
Typical Work Activities are intended only asillustrations of possible types of work that might be appropriately
assigned to an incumbent of this title. Work activities that do not appear above are not excluded as appropriate work
assignments, as long as they can be reasonably understood to be within the logical limits of the job
FULL PERFORMANCE KNOWLEDGES, SKILLS ABILITIES AND PERSONAL CHARACTERISTICS:
Knowledge of the modern principles and practices of social casework and social group;
ability to effectively conduct interviews and assist with investigations; familiarity with
services provided by the agency and community resources; ability to prepare written reports
and other necessary documents; ability to use computers and computer software for word
processing and data management; ability to communicate effectively, both orally and in
writing; ability to understand and follow oral and written instructions; ability to establish
and maintain effective working relationships; ability to deal effectively and objectively with
clients of diverse socio-economic backgrounds and cultures; good listening skills, social
perceptiveness; tact; confidentiality; good judgment.
MINIMUM QUALIFICATIONS:
a) Associates Degree and one (1) year experience which shall have involved
substantial client contact in a Social Service, Mental Health or related agency; or
b) Graduation from high school or possession of a comparable diploma, and three (3)
years experience which shall have involved substantial client contact in a Social
Service, Mental Health or related agency; or
c) An equivalent combination of education and experience as described in (a) and (b)
above.
SUBSTITUTION NOTE: A Bachelor’s Degree may be substituted for the minimum
qualifications as described above.
PLEASE NOTE: Your degree must have been awarded by a college or university accredited
by a regional, national, or specialized agency recognized as an accrediting agency by the
U.S. Department of Education/U.S. Secretary of Education.
SPECIAL REQUIREMENTS:
Possession of a valid, unrestricted, appropriate level driver’s license, and acceptable
driving record are required at time of appointment and must be maintained throughout
employment.
2/21; 2/23; 10/24; 4/26
Competitive Class
